Zack at Pool Boys is very nice, fair, and efficient. He helped my husband acquire parts for our pool heater. He then installed a new heater in a timely fashion. He is professional and knows his trade very well. He is also easy to get hold of. We will use Pool Boys from now on and recommend them to our friends and neighbors. We have been stood up or overcharged by other pool repair companies in the past. It is refreshing to find someone who truly cares.
My neighbor found The Pool Boys with his home warranty company and recommended them for gas hot tub heater evaluation and main pump replacement on a 15+ year old system. The response to set up service was quick and simple, and they actually showed up on time (rare for home repair service on anything these days...still waiting on that AT&T internet guy). Once on site...got right to work and diagnosed heater problem quickly and even had parts on hand to repair/replace components necessary to fix my problem. Although the pump was determined to need full replacement (15+ yrs. old), there knowledge and experience helped me make an educated decision on a smart replacement model once I was armed with dependability history, whistle and bell options, and cost efficiency stats. They even let me order the pump myself (online) and returned with all plumbing components and misc. repair items to complete the new pump installation. It has been almost 3 months now without a single issue. If you want professional...knowledgeable...dependable pool repairs and honest advice you can trust then you found the right guys in my opinion.
I was fortunate to run across the Pool Boys. We have numerous other pool companies coming to our house and I must said that Justin, with the Pool Boys, is the most knowledgeable Pool guy I have encountered. I had him replace my old pool heater and he was quick and efficient. I also had several leaks from various pool pumps that I had him try to fix. There was a pump that was not working and he knew exactly what to troubleshoot and had it running where other pool companies would have told me to replace my pump. That alone, saved me money. Justin also followed up with me to see how things were going when he was done with the job. The most important thing that I got from his service, was the fact that he was very knowledgeable and didn't take so long to figure out the problems!! To find someone so knowledgeable about pool equipment and pumps is very hard to find and especially when you are being charged by the hour of labor!! I felt that his price is very reasonable and fair for the amount of service he put in. Justin is now my new Pool Guy!!! I highly recommend this company for all your pool needs. My review is exactly how I feel and I am a direct person and I am a straightforward person. I hope Justin continues to live up to my expectations!. so far, he has and that is why I am giving him a 5 star rating!!!
excellant job and highly recommended
We just put in a new pool, and I needed additional help in maintenance of my pool. Zach was very helpful, and a great communicator. I would definitely recommend The Pool Boys, and use Them for any future maintenance needs!
We called Zac on a Friday in need of a repair before a weekend party. Zac responded right away. He had all the tools and equipment needed to make the repair and had the pool up and running in no time. Thanks to the quick response we were able to still have the party and enjoy the pool. We would definitely use them again and recommend them to anyone.
This is a system that is well worth the price. I love the fact I can control everything by using my iPhone: my lights, my pump, my heater, etc. There are separate screens for your pool and spa. I know this will come in handy during the winter. It will also tell you the temperature of your pool and if you have a saltwater pool it will tell you your salt level in ppm. I really like the fact my pump is on a schedule and I don't need to worry about it. There are so many things you can add: waterfalls, themes, variable speed pumps, etc. We do not have any of these extras but it is nice to know that should we decide to expand or add any of these things we have the capability. I also believe should we decide to sell our house I know this is a nice upgrade for potential buyers. The system is very easy to use, very self explanatory. Also, Zac is very patient in his teaching. He will also set the entire system up, all you need to do is provide your Wifi information and download the app to your phone.
Just had a new Hayward LED light installed by Justin and Zac. They did an excellent job adding the new box on the house for the electrical and lightswitch. They worked late on a Saturday to finish it up correctly and even had to run to Home Depot twice to get the exact part they needed for the new box. The kids love the light and our pool feels much safer with the new lighting! Thanks again Pool Boys!
We recently moved into a new home and are fortunate to have a top of the line pool. As pool newbies, we had no clue about the care and maintenance required to keep the equipment working properly...nor did we know where to begin to keep the water pristine and balanced and safe for us and our friends and family to enjoy. Once we realized we were in "too deep," so to speak, we interviewed 5 pool companies in order to set up weekly service. Zac Nicklas stood way above the rest. First, he is clearly knowledgeable and experienced. He is personable, friendly, and was willing to take the time to get to know us and our needs on his first few visits. He is available via text during the week when we have questions or concerns, and is very good about communicating with us after his visits. On his last visit he made a point to come and talk to me to let me know that he'd left extra shock for us and instructions on how to use it - with all the rain things can get out of whack quickly. He only does the work that needs to be done - and he does it well. While we have yet to have any major repairs done, I will have no hesitation when it comes to asking Zac and his team to do future work. Their pricing is great, Zac's expertise is impressive, and his services are extremely professional. Everything is easy - from paying monthly online to Zac bringing everything he needs with him. As a smaller company he is able to have relationships with his clients - it's so nice to be on a first name basis with the person who is in your yard weekly taking care of a pretty major investment!
Zac and Justin are the best. First off they are respectful, courteous and professional. Zach explained everything to me in layman's terms and then again to my husband. He was very patient with us and answered all questions. He never seemed rushed or frustrated. Zach is easy to talk to and very trustworthy. I believe him to stand by his word and he has proven this to my husband and I. Second, Zach and Justin came out on a Saturday to install the new Hayward system for my pool. They were here most of the day but they took their time to make sure it was done right. I was skeptical at first but he assured me it had great reviews and even allowed me to play with the app a little. Looks easy enough. I am currently in the middle of having my pool re-plastered. Once that is complete, I will really get to see how the Hayward really works. I know Zach will be diligent in teaching my husband and I until we are comfortable with the system and also be available for any questions. Thirdly, I like the fact that Zach takes it upon himself to attend classes to keep himself educated on changes and updates in the pool industry. I have absolutely nothing bad to say about this company or the people I have met. I would recommend the Pool Boys to my friends and family in heartbeat.
great response and honest. Glad I called The Pool Boys!
Really pleased with the service we've gotten from the Pool Boys. Zac shows up every week and does an excellent job of cleaning the pool. He brings his own vacuum and chemicals with him each week and takes the time to answer any questions I may have. When we called them out the first time, we asked them to look over the entire filter system since we had just purchased our home and the pool was several years old. Justin took the time to explain to me exactly what he found and gave me a few options on what was needed. We had the filter element replaced and even with ordering the part, it was installed within a few days. My pool looks great and we can't wait for warmer weather to really enjoy it! Thanks guys!