frequently asked questions
The Pool Boys
Total Care Weekly FAQ
How much do you charge for Pool Cleaning Services?
$99.99 Total Care Startup includes Initial Chemical Balance, On Point Equipment Inspection and Complete Filter Clean Service so we know your pool is brought to our baseline standard when we begin service.
Total Care Weekly Pool Service is priced by the size of your pool.
- $259.99 per month on pools up to 10,000 gallons
- $279.99 per month on pools 10,000 to 20,000 gallons
- $299.99 per month on pools 20,000 to 25,000 gallons
- Pools over 25,000 gallons will be custom quoted on our initial visit
To view a full list of services included, visit our Total Care Weekly page for details.
How do you bill me for Weekly Service?
A Credit Card on file will be automatically processed on a monthly basis. The first payment will be processed upon starting service and will be prorated if necessary.
We currently have 2 billing cycles, one processed on the 1st-5th of the month, and one on the 15th-20th of the month as well. Your payment will be processed on one date or the other, depending on when service was started.
We understand credit cards expire, etc… but if payment is not able to be processed, service will be suspended until payment is received. We’ll make every attempt to contact you if this occurs.
Do you Give Credit for Rain Stops or Holidays?
No credit is given for rain stops. Heavy rain or thunder and lightning storms will get chemical only service with baskets and cleaner emptied. We can’t risk our technicians being electrocuted with a metal pole in a body of water while there’s lightning in the area. While service may be limited during a storm, the following week we will more than make up for lack of service with the amount of work and chemicals needed to bring the pool back to stable.
Extreme weather events such as a Hurricane or Tropical Storm will result in No Service. Depending on the severity of the storm there may be a cleanup charge which will be handled on a case by case basis.
The Pool Boys take off the following holidays:
New Year’s Day – No Service
Independence Day – Service will be done before or after the holiday.
Labor Day – Service will be done before or after the holiday.
Thanksgiving Day – No Service
Week of Christmas – No Service
There will not be credits on the holidays with no service. To balance out Holidays throughout the year, we do not charge extra for months with 5 weeks.
Do you Include a Filter Clean with Weekly Service?
Our Total Care Starup service at $199.99 includes a Filter Clean Service so that we know where we are starting at with your pool.
The Pool Boys recommend 3 to 4 Filter Cleans per year. Total Care Weekly Customers are given a discounted rate of $125 per filter clean. We will notify you when it’s time for a filter clean, and bill you for the additional payment once service is complete.
Our Total Care Weekly Pool Maintenance Service and Prices are for DE and Cartridge type filters only (the most common today). Sand Filter change outs will be handled on a case by case basis and will be custom quoted for each system.
Do You Require a Contract for Weekly Service?
No, we do not require contracts. If you need to cancel service for any reason, simply call our office to make arrangements for the final visit date. Keep in mind, Total Care Weekly now requires a $199.99 Total Care Startup to start new service again. If for some reason you are not happy with our service, please reach out to our Maintenance Manager at 832-473-5715 to address the issue immediately.
Pool Equipment Services FAQ
What are your service hours?
Monday-Friday, 8:00am-4:00pm.
After hours by appointment only. Emergency Rate Applies.
Is there a Service Call Fee for the initial trip and diagnosis?
The Pool Boys Service Call Fee is $130.00 for anOn Point Checkup Pool Equipment Inspection. This fee is to cover our time to send a Licensed, Insured, and Experienced Technician to your home to diagnose any issues with your pool and equipment and provide an estimate for any work.
NOTE: Our Service Call Fee is due at the time of scheduling and is refundable if you decide to cancel your appointment.
Do you repair underground leaks or do leak detection?
No, we do not repair underground leaks or offer any leak detection.
Do you provide emergency service? (After hours, Holidays, Weekends, etc)
If there is a situation that requires immediate service we will handle it case by case. An Emergency Service Call fee of $150 may be assessed. After Hours & Weekend Appointments may be subject to after hours/weekend hourly rate. In most cases the pool system can be shut down entirely until the next business day without causing damage.
If I purchase my own parts will you install them?
No. We do not provide installation services on customer supplied parts due to the liability of the part if it doesn’t work once installed.
What type of warranty do you offer on work performed?
90 days on labor. Parts sold by The Pool Boys are covered by Manufacturer’s warranties and are subject to their terms. If you have a question about our warranty, feel free tocontact usfor more information.
Do you build, re-plaster, or do renovations to the actual pool?
We do not provide remodeling services.
Do I need to be home for The Pool Boys to diagnose and/or complete repairs to my pool equipment?
We prefer someone is home to speak with the technician that is performing the inspection or repair. In rare cases, you may not have to be home at the time of service, however you will need to be accessible by phone to approve any work that needs to be completed. If access to breakers or pool controllers inside of the house/garage is needed, special arrangements for access may need to be made.
NOTE: We may charge a $130 return trip fee if you confirm by phone when the technician is on his way, and when he gets there is not able to access the pool or equipment as needed.
The Pool Boys Office FAQ
Where is your office located?
The Pool Boys Office is located 2 blocks West of Highway 3, at 382 W Main St. in League City. We no longer have a retail showroom and do not stock retail pool supplies for sale. Call 832-473-5715 before you stop by to be sure we can assist you with your needs.
The Pool Boys
382 W Main St.
League City, TX 77573
Phone: 832-473-5715
What are your office hours?
Monday – Friday 8:00am – 4:00pm
Closed on Weekends.
Do you sell Pool Supplies?
No, we no longer stock any pool supplies or chemicals for retail sale, we haven’t since 2018. We are a weekly pool maintenance and pool equipment repair company. If you need your pool cleaned or equipment repaired, give us a call at 832-473-5715.
Payment Information FAQ
What forms of payment do you accept?
Visa, MasterCard, American Express, Discover, Cash, Bank Debit Card, Check.
Is there a deposit required to start a job?
All jobs over $400.00 require a 60% deposit prior to scheduling any work.
Do you have any financing available?
The Pool Boys does not offer any financing. We encourage our customers to go to LightStream for financing needed.
Can I send payment through the mail?
We ask that no payments are sent through the mail.
Will I be provided with a receipt for payment?
Yes, after all work is completed and final payment has been made you will receive an emailed receipt.
If my check is returned will I be charged?
There is $25.00 returned check fee.
Google Reviews
Overall Rating
My pool never looked so good. Very reliable service, that’s quick, efficient, and dependable week after week. The current tech Brandon is really great.
Nick K. is always professional and polite. He keeps our pool pristine and ready for use at all times, keeping the pool clean and chemicals balanced.
Trevor always does a good job. I am completely happy
Very knowledgeable Timely Solved the issue Thanks Justin
Very easy to schedule Technician was on time called prior very knowledgeable Thanks Justin
The Pool Boys have been outstanding. Justin, Trevor, Max, Nick, and Aubrey are professional, knowledgeable, and very dependable. They keep my pool looking great every week, and any repairs are handled quickly and done right the first time. Their communication is excellent, they show up on schedule, and they always explain what needs to be done. My pool has never looked better. Highly recommend The Pool Boys and this excellent team for reliable pool maintenance and repair. Gary P
Based on its stellar customer ratings, I decided to go with The Pool Boys for the weekly service of my backyard pool and any ad-hoc enhancements or repairs. They truly live up to the hype. Trevor is the team member who looks after my pool each week. His expert knowledge, reliability, and professionalism are top-notch. Plus, he’s an all-around friendly person. I know that my weekly pool service is in good hands with The Pool Boys. They are so easy to work with and are incredibly responsive. I receive photos of their work after each visit and they inform me of any additional tasks required. My pool sparkles daily. I recommend The Pool Boys without any hesitation. You won’t be disappointed!
Nick K always provides outstanding pool service! He’s prompt, professional and always leaves my pool looking crystal clear. His attention to detail and quality of work exceeds my expectations. Highly recommend!
We depend on The Pool Boys to maintain our pool. They’re reliable and easy to work with. Trevor and the rest of the crew do a great job!
Justin, Is so good and has so much knowledge and skill at what he does, you just know he’s gonna get the job done Right. Justin is punctual and polite, answered all my questions. His expertise is appreciated, and I am a very satisfied customer.
We get Justin as our tech. Great job and helpful
The Pool Boys have been maintaining my pool and equipment for several years now. I have tried other services that were cheaper but the level of care was never the level I receive from Alex from the Pool Boys. She is very thorough and I never have to come behind her to point anything out. I appreciate not having to worry. A pool is a huge expense and using the Pool Boys gives me piece of mind with my investment.
Great service and very responsive!!
My pump motor burnt out the morning I was leaving for vacation. Called them the next day Nick put a new motor on and turned on my pool for me, great work! Would recommend to anyone. Paul B.
I continue to get excellent service, maintenance and repair services from The Pool Boys. Brandon does a super job maintaining the pool each week.
I got their details from my FIL who uses them for his pool. Super easy to schedule and got Justin out. Justin was awesome and immediately knew the issue (a dead capacitor) and had the right one on his truck. Fixed it in a few minutes and was back up and running!
Everyone I have dealt with at the pool boys has been so accommodating. Brandon does weekly maintenance on my pool and is extremely helpful and so nice. Justin always fixes any problem immediately. Aubrey and McKenna are so sweet. I love THE POOL BOYS!
We’ve used Pool Boys for monthly service and for equipment repairs and replacement. They have always done a phenomenal job and we trust them for their advice on anything dealing with our pool.
Justin’s crew does a good job. They are proactive at fixing things and they are consistent. Highly recommend The Pool Boys