I use Pool Boys exclusively now because their service is always top notch. Their technicians are the best, especially compared to the other companies which I used to use. Prices are good.
I noticed that our backwash line was leaking so I called The Pool Boys. Justin came and examined the equipment. He determined that it is the gasket from the backwash multi-port valve. He also examined the entire equipment and gave me a heads up on our aging pool system. I was very pleased with his service and would definitely use this company again in the future.
What a blessing it was to fall upon The Pool Boys. After using a few other pool service companies for the last 8 years with marginal results I called 5 different providers from the area. Two replied, three blew me off. The Pool Boys (TPB) not only called back within a day but listened to my issues over the phone and set up an appointment with the technician they felt best for my issues (automation, heater, lights). During the service call The Pool Boys tech found a jumper wire in my heater and a broken temp switch along with a GFCI issue. Handled it with one part replacement and removal of the "shade tree mechanic" wiring. This tech was experienced, confident, and a good communicator. I could not have asked for anything more. He even fixed a small leak on my main pump I was not aware of. In addition to being competent the inspection report, billing process and communications with their office are easy and amiable. Their phone number is now a contact on my phone. -- Job Well Done.
Had an issue after the large filter was cleaned and noticed a small leak on the inlet pipe. They responded to my concern and made the necessary repair.
I called The Pool Boys because my heater and salt cell were not working. I ended up needing a new heater which they were able to put in that day. Also fixed the salt cell issue as well as fixed a couple of small leaks. If I ever have any pool equipment issues that I can't handle - I'll definitely call The Pool Boys and have Justin take care of it.
One morning last week, I noticed that the filter pump on my pool wasn't working, so I called Leah. Justin and Mike came out that afternoon. They explained everything to me, and they replaced the pump inexpensively and quickly. While they were there, we noticed some damage to the piping system between the pump and the pool. Justin gave me some options, and we decided to replace some of the piping, which made the system much simpler and less likely to need repairs in the future. They were proactively looking for ways to improve my system. I can't thank them enough.
Fast Responsive and professional. Competitive pricing
Other service company claimed unneeded a $3,000 part plus other products. I was suspicious of that and found Pool Boys off Pentair website. They came next day, inspected all parts, made diagnosis and corrected problems with no parts purchased. They will be my first call next time I need Pool support. A+
An actuator valve failed over the weekend which caused the spa to drain. I initiated a request for service via their online system. Monday morning I received a call that the field tech could be on site by late morning / early afternoon. Mike showed up, assessed the equipment (confirmed failed actuator valve), and was able to replace as he had the part(s) with him. Timely, professional and thorough.
Unbelievably fast. On time for the appointment. Explained everything in detail and advised on the right fix. Pool never looked better!
New pool owner with no clue what the heck I was doing. Justin came out for an instructional pool school, inspected my system, and educated me on everything from pumps to filters to algae. I feel like I have a much better understanding of what I am doing now and confident in the pool we own and it's systems. Went into the store a few days later and met Leah, who tested my water and gave me the full run down of my numbers. She made recommendations on chemicals to add and how to adjust my salt water generator. Fast, friendly, and super knowledgeable! Go with the Pool Boys if you need ANYTHING for your pool.
I’m really pleased with my new pump. The job was done the day after I received the quote. The technician was professional and courteous, and he did a great job cleaning up when he finished the work.