Frequently Asked Questions

Retail Store Information

The Pool Boys retail store is located in the Hobbs Rd Business Park just South of the intersection of 518 & Hobbs Rd in League City. We can also be reached by coming up Hobbs Rd from League City Pkwy (HWY 96).
400 Hobbs Rd Ste 105
League City, TX 77573
Monday – Friday 9:30am – 6:00pm
Saturday & Sunday 10:00am – 6:00pm

The best way to find out about any current promotions or events is to check our blog, follow us on social media or give us a call.
Yes. If you bring in your pool cleaner and hose we will diagnose your cleaner, free of charge, and provide you with an estimate for repairs. Repair services typically take 1-2 days, but often times can be completed the same day. We work on many cleaner types including the Polaris Suction, Pressure, and Robotic cleaner lines.
No returns on any and all chemicals.

Products sold by The Pool Boys Retail Store are covered by Manufacturer's warranties and subject to their terms. Equipment that was not installed by The Pool Boys and failed to work properly is subject to the manufacturer's Warranty.

If for any reason you are unhappy with a product from The Pool Boys Retail Store, return it with receipt within 15 days. Item must be in its original container in original condition for an exchange or store credit equal to our original purchase price.

A restocking fee of 15% will be charged on any opened automatic pool cleaners, pumps, booster pumps, filters, heaters, salt systems, motors, automation controllers, and any special ordered items, unless defective.
Cash. Credit/Debit. Check.
Returned checks will have a $25.00 returned check fee applied to your balance due.

General Service and Repair Information

Monday-Friday,  9:00am-5:00pm.
Our Service Call Fee is $90.00 and includes up to 1 hour. After that our hourly rates apply. 
We do not repair underground leaks or offer any leak detection.
We do not offer in field cleaner repair services, but you are welcome to stop by our retail store at 400 Hobbs Rd. Ste. 105 in League City and we will give you a free diagnosis and estimate for repair. We also stock new robotic and automatic pool cleaners for sale if you need to replace or upgrade your current model.
If there is a situation that requires immediate service we will handle it case by case.  An emergency fee will be discussed.
No, we do not install customer purchased parts due to liability issues.
60 days on parts & labor.  Manufacturer's warranties are a standard 1 year for whole goods & 30 days on replacement parts.  Certain equipment may have higher warranties such as 3 - 4 years.  Ask us for more info.   
We do offer pool remodeling services for pool plaster, tile and coping, however we do not offer new pool builds from the ground up at this time.

Home Warranty Claims & Process - If your home warranty provider has assigned The Pool Boys to service your claim, here are some answers to questions you may have.

If you have not pre-paid then there is a Service Fee due.  Your warranty provider should notify you when you put in your claim.   We are required to collect the Service Fee on the first visit and prior to getting authorization on repairs.  The amount may vary depending on your provider and your policy.
The option to pay the Service Fee with your credit card will be offered when scheduling an appointment.  If you cannot be home at the time of service you may leave payment in your pool equipment control box.  
If the technician can access your pool equipment you do not have to be home at the time of service.  If access to breakers or pool controllers that are inside of the house or garage is needed, special arrangements may need to be made.    
In most cases it will be 2-3 days for us to return.  If parts have been ordered it may take as long as 2 weeks to receive them.  We will be communicating with you as much as possible and you are always welcome to call our office and check the status of a work order.
If we call to schedule and get an answering machine we will leave a message stating the day we would like to schedule.  If we do not receive a confirmation prior to that day we will have to reschedule for our next available day.  We would recommend that you make sure your warranty provider has the correct contact phone number on file for when they send your work orders to us.
If you have provided us with special instructions such as "call ahead," please be sure you have your phone readily available.  If we cannot reach you we will leave a message.  If we do not receive a call back and nobody is at the home we will reschedule.
Access must be provided by the homeowner.  (Ex. if there is a fence around the pool equipment that is preventing us from removing a pool heater, arrangements must be made to provide access.)
The decision on whether a repair is approved or not is made by your home warranty company. 

Payment Information

We accept cash, checks, and credit card.    
A 60% deposit is required to begin a job. 
The Pool Boys does not offer any financing.  We encourage our customers to go to LightStream for financing needed.  Click the banner on our page to find out more about LightStream financing.
We ask that no payments are sent through the mail. 
At the end of a job a final invoice will be emailed.  You have the option to pay by card directly through the invoice.  When you do this a receipt will automatically be emailed to you from our card processor.  Otherwise receipts are available upon request. 
There is $25.00 returned check fee.