I have been using The Pool Boys for about a year now and they have been fantastic. They are prompt in returning phone calls, replying to emails and keeping customers informed. Prior to the "Winter Storm," they sent out an email explaining what customers needed to do, to minimize/prevent any damage. I followed their detailed instructions and had no issues. This is the way it should be done. I have never had to follow up on any scheduled visits, or service calls. I highly recommend them!