Had an issue after the large filter was cleaned and noticed a small leak on the inlet pipe. They responded to my concern and made the necessary repair.
I called The Pool Boys because my heater and salt cell were not working. I ended up needing a new heater which they were able to put in that day. Also fixed the salt cell issue as well as fixed a couple of small leaks. If I ever have any pool equipment issues that I can't handle - I'll definitely call The Pool Boys and have Justin take care of it.
One morning last week, I noticed that the filter pump on my pool wasn't working, so I called Leah. Justin and Mike came out that afternoon. They explained everything to me, and they replaced the pump inexpensively and quickly. While they were there, we noticed some damage to the piping system between the pump and the pool. Justin gave me some options, and we decided to replace some of the piping, which made the system much simpler and less likely to need repairs in the future. They were proactively looking for ways to improve my system. I can't thank them enough.
Fast Responsive and professional. Competitive pricing
Other service company claimed unneeded a $3,000 part plus other products. I was suspicious of that and found Pool Boys off Pentair website. They came next day, inspected all parts, made diagnosis and corrected problems with no parts purchased. They will be my first call next time I need Pool support. A+
An actuator valve failed over the weekend which caused the spa to drain. I initiated a request for service via their online system. Monday morning I received a call that the field tech could be on site by late morning / early afternoon. Mike showed up, assessed the equipment (confirmed failed actuator valve), and was able to replace as he had the part(s) with him. Timely, professional and thorough.
Unbelievably fast. On time for the appointment. Explained everything in detail and advised on the right fix. Pool never looked better!
New pool owner with no clue what the heck I was doing. Justin came out for an instructional pool school, inspected my system, and educated me on everything from pumps to filters to algae. I feel like I have a much better understanding of what I am doing now and confident in the pool we own and it's systems. Went into the store a few days later and met Leah, who tested my water and gave me the full run down of my numbers. She made recommendations on chemicals to add and how to adjust my salt water generator. Fast, friendly, and super knowledgeable! Go with the Pool Boys if you need ANYTHING for your pool.
I’m really pleased with my new pump. The job was done the day after I received the quote. The technician was professional and courteous, and he did a great job cleaning up when he finished the work.
Friendly. Fast and keeps you updated on ETA. No guessing games. They know what they are doing and how to get the job done.
Justin came to the house to give an estimate on replacing my 20+ year old pump and filter. Very professional, provided equipment list and time frame to do the job. Justin and company completed the job in one day and everything works perfectly. Called when he was on his way, a status update and completion. Couldn't ask for a better company.
After many months with a cheaper pool service, never quite getting our chemistry right, we switched to The Pool Boys. They have been prompt, professional and most of all knowledgeable about pool care and maintenance. We are also very pleased with the water clarity and softness thanks to their use of borates. We feel the added cost is definitely worth it and will save us more over time with preventative maintenance. Way to go, The Pool Boys!